FREQUENTLY ASKED QUESTIONS
ONLINE SHOPPING
How do I place an order on your site?
Please see our Order Help page for details on how to place an order.
What currency are your products in?
All prices on our site are subject to location. If you are shopping from Belize, your currency will appear in Belize Dollars. If you are shopping from the US, your currency will appear in US Dollars.
Do I need a credit card to place an order?
A credit card is not required to make orders. Customers have several options on how to make payment. Please see our Order Help page.
My product is backordered. When will it be ready?
Items that are backordered ship or is ready for pickup 3 weeks from order date.
How do I pay for products?
You make deposits to our bank account or you pay at pickup. We can also email you a PayPal invoice if you wish to use a credit card. Please see our Order Help page.
How do I redeem a Gift Card?
Gift cards can be used on any ID SEVEN merch. Add your merch to the cart and proceed to checkout. While in your Shopping Cart, enter your code in the “Coupon Code” field.
Please note that Gift Cards cannot be applied to products for businesses we partner with eg: Kaj Expressions.
What do I enter in the Postcode/Zip box?
Enter 5 zeros: “00000”
IN STORE SHOPPING
Where is your store located?
We are located on Mountain View Blvd in Belmopan. (next to the Lion’s Den)
What forms of payment do you accept?
We accept cash, debit/credit cards, and payments to our bank account. Please see our Order Help page.
How do I redeem a Gift Card in store?
Gift cards can be used on any ID SEVEN merch. Show your Gift Card code to our ID SEVEN youth to redeem.
Please note that Gift Cards cannot be applied to products for businesses we partner with eg: Kaj Expressions.
SHIPPING
What countries do you ship to?
ID SEVEN ships to locations in Belize and the U.S. Please see our Shipping page for more information.
What are the shipping rates?
Shipping rates are based on order size and destination. Please see our Shipping page for rates.
When will my package arrive?
- BPMS – 1-3 business days
- Tropic Air – Temporarily unavailable
- James – Friday / Monday
- Belmopan Couriers – Same-day / Next Day
All these are based on if your item is in stock or back-ordered.
GENERAL
How do I contact customer service?
What currency are your products in?
All prices on our site are subject to location. If you are shopping from Belize, your currency will appear in Belize Dollars. If you are shopping from the US, your currency will appear in US Dollars.
What is your return policy?
If you are not satisfied with your purchase, you may return it to us for an exchange. Click here to view our Return & Exchange Policy.
Do you have a size chart?
Size dimensions for each item can be found on each product page.
Do you print customized t-shirts?
What does Unisex mean?
Unisex merch are products that are sized to fit both male and female.
How do I leave a review?
Reviews really help our business to grow and therefore expands the work we are able to do with youths in Belize.
Please consider leaving us a review on Google.
MORE QUESTIONS?
Order Help
Shipping
Live Chat